Thanks for taking the time to contact us. Our stores in Los Angeles and Seattle are running for shipping and handling only, no walkins. We also do not have telephone customer support for the purpose of keeping our online sales at low low cost.

We receive a great number of inquiries every day. Since many of these inquiries are of a similar nature, we kindly ask that you first review our FAQs before you send your question to us. This enables us to give truly unique concerns undivided attention and achieve quick response times to your special inquiry. We may NOT reply to emails when they ask a question that is already in our FAQs.

Fact: Many users sending us a message get no response from us due to the invalid email address which they provided. If you submit an invalid email address during the registration process you will be unable to receive important emails (welcome, order updates, replies...) from us!

If your question is not addressed in our FAQs, please fill up and submit this form.  If you have an order with us, for better serving you, you'd better contact us by reply the order confirmation e-mail you received earlier.

If you want to feedback some comments, we recommend you write reviews beside the product you purchased.